‘Dead’ Memory Stick

The most common failure of all flash media appears to be when one minute your device is working perfectly - the next moment the device appears completely dead! The device will be inserted into the usb port or card reader and you will either get:

  • “USB Device Not recognised”
  • “Your Device requires Formatting”
  • The device shows up as completely empty or completely full
  • The Device appears completely dead when inserted into a usb port.

This will normally mean that the internal controller chip on the flash media’s internal PCB board has failed and with it any chances of accessing your data have gone also.

Inside your device there is a green board that contains two chips, the smaller of these (pictured) is the controller, whilst the larger is the chip that contains your data.

Under normal circumstances your data is perfectly intact on this data chip. We have exclusive equipment and facilities that allow us to read the data from the chip directly and restore it to you in the format that you lost it in, be it MS Word or Exel files or even those precious jpeg images.

For more help, information, or to send a device to us, please start by calling 0845 224 1594

Or use our online Contact Form and we will call you right back.